Welcome to the Nuance Snowboards website. By accessing or using our website, you agree to comply with and be bound by the following Terms and Conditions. These terms apply to all users of the site, including visitors, customers, and others who access the site. If you do not agree to these terms, please refrain from using the site.

1. General Information

Nuance Snowboards is a Swiss company specializing in the design, production, and sale of snowboards and related gear. The website nuancesnowboards.com is operated by Nuance snowboards, co-founded by Boris Mouton and Julian Zimmermann.

2. Use of the Website

By using our website, you confirm that:

• You are at least 18 years old, or you have the consent of a parent or guardian if you are under 18.

• You will use the website only for lawful purposes and in a manner consistent with applicable laws and regulations.

• You will not attempt to interfere with the website's operation, introduce harmful material (such as viruses), or hack into any part of the site.

3. Products and Services

Nuance Snowboards offers products such a snowboards and maybe other snowboard related products in the future. We strive to ensure the accuracy of product descriptions, pricing, and availability on the website. However, we cannot guarantee that all information is error-free, complete, or up to date.

• Prices: All prices are in Swiss Francs (CHF) and include applicable VAT. Shipping costs will be displayed during the checkout process. We do our best to ensure smooth international shipping, but please note that customs duties and taxes are beyond our control. Depending on your location, you may be required to pay additional charges upon receiving your order.

• Availability: Product availability is subject to change. If a product you ordered is no longer available, we will notify you as soon as possible and provide alternatives or a refund if applicable.

4. Ordering and Payment

To place an order, you must provide accurate and complete billing and shipping information. By submitting an order, you agree to the purchase of the selected items and authorize Nuance Snowboards to charge the provided payment method.

We accept payments by credit cards. Payment must be received in full before your order is processed.

5. Shipping and Delivery

Nuance Snowboards ships products within Switzerland and internationally. Shipping costs and delivery times may vary depending on your location. While we strive to ship orders promptly, delays may occur due to factors outside our control, such as customs or courier issues.

Please ensure that the shipping address you provide is accurate, as Nuance Snowboards is not responsible for lost or delayed shipments due to incorrect addresses.

6. Returns and Refunds

We want you to be fully satisfied with your purchase. If you are not satisfied with a product, you may return it within 14 days of receiving your order, provided the product is unused, in its original packaging, and in resellable condition.

• To initiate a return, please contact us at info@nuancesnowboards.ch to receive return instructions.

• Return shipping costs are the responsibility of the customer unless the item is faulty or the wrong product was delivered.

• Refunds will be processed within 14 days of receiving the returned item and will be issued to the original payment method.

7. Warranty and Liability

Nuance Snowboards provides a warranty on our products against manufacturing defects for a period of 2 years from the date of purchase. This warranty does not cover normal wear and tear, misuse, or damage caused by improper use of the product.

To claim a warranty, please contact us with proof of purchase and a description of the issue.

Nuance Snowboards is not liable for any injury, loss, or damage resulting from the improper use of our products.

8. Intellectual Property

All content on the Nuance Snowboards website, including logos, images, text, and graphics, is the intellectual property of Nuance Snowboards or its licensors and is protected by copyright laws. You may not use, reproduce, or distribute any content from our website without express written permission from Nuance snowboards.

9. Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal data when using our website.

10. Changes to Terms and Conditions

Nuance Snowboards reserves the right to update or modify these Terms and Conditions at any time without prior notice. Any changes will be posted on this page, and continued use of the website after such changes implies acceptance of the updated terms.

11. Governing Law and Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of Switzerland. Any disputes arising from or related to the use of the Nuance Snowboards website or these terms shall be subject to the exclusive jurisdiction of the Swiss courts in Lausanne, Vaud.

12. Contact Us

If you have any questions or concerns regarding these Terms and Conditions, please contact us at: info@nuancesnowboards.ch.